Help for LockStock Inventory Management System subscribers and visitors. Whether you're getting set up, managing your account, or running into a problem — we're here.
For any questions about your subscription, billing, account access, or anything else — email our support team directly. We typically respond within one business day.
For billing-specific queries, subscription changes, or account cancellations, please also direct those to support@copkeycat.com and include your business name or the subdomain associated with your account.
Fill out the form below and we'll get back to you at the address you provide.
Quick answers to the most frequent support topics.
Your system is accessible at [yoursubdomain].copkeycat.com — the subdomain you chose at signup. Your login credentials are emailed to you when your account is provisioned. If you haven't received them or can't find the email, contact us at support@copkeycat.com.
Use the "Forgot password" link on your login page at your subdomain, or email support@copkeycat.com with your business name and we'll get you sorted out promptly.
Staff users can be added from within the LockStock IMS admin panel once you're logged in. Navigate to Settings → Users → Invite User. Each user gets their own login credentials. If you need help finding this, send us a message and we'll walk you through it.
LockStock IMS subscriptions are billed monthly through Stripe. Your card on file is charged automatically each billing cycle. You'll receive a receipt from Stripe to the email address you signed up with. For billing questions or to update your payment method, contact support@copkeycat.com.
To cancel, email support@copkeycat.com with your business name and subdomain. Please allow one business day for processing. Your access will continue until the end of your current billing period.
Yes — LockStock IMS is web-based and works in any modern browser on any device. No app installation required. Simply navigate to your subdomain on your phone, tablet, or desktop.
Your LockStock IMS environment is hosted on managed infrastructure with regular backups. If you have specific questions about data retention or need a data export, contact support@copkeycat.com.